Privacy Policy
At dbt, protecting your personal information is our highest priority. Read this policy to understand how we handle your data.
1 Introduction and Scope
dbt (referred to hereinafter as "we", "our", or "the platform") is an online betting and gaming service provider. This privacy policy sets out how your personal information is collected, used, stored, and disclosed when you use dbt's website, mobile application, or any other connected service.
This policy is an integral part of dbt's Terms and Conditions. Please read this policy in full before registering on the platform. Creating your account means you are giving your consent to all matters in this policy.
In this policy, "user" or "you" refers to any person who uses dbt's services, whether a registered member or not. dbt's services are available only to individuals aged 21 and above.
2 What Information Is Collected
dbt collects user information in two ways — information you provide directly and information collected automatically.
2.1 — Information You Provide Directly
- Full name, date of birth, and national ID or passport number (for age verification)
- Email address and mobile number (for communication and OTP verification)
- bKash, Nagad, or Rocket account details (for processing transactions)
- Username and password (for account security)
- Any information provided in support tickets or live chat
2.2 — Information Collected Automatically
- Device type, operating system, and browser version
- IP address and approximate location
- Browsing history, click patterns, and session duration on the platform
- Information collected from cookies and similar tracking technologies
- Betting and gaming activity logs
2.3 — Information Received from Third Parties
At times, we may verify information through approved third-party verification agencies for identity verification or fraud prevention. In such cases, information exchange is kept strictly within necessary limits.
3 Purpose of Using Information
dbt uses collected information only for the following purposes:
- For creating, verifying, and managing accounts
- For processing deposit and withdrawal transactions
- For providing 24/7 live chat and email support
- For ensuring platform security and preventing fraud and money laundering
- For managing bonuses and promotional offers and providing VIP program benefits
- For fulfilling legal obligations and ensuring responsible gaming
- For analytical research aimed at improving service quality
- For sending transactional email or SMS notifications where applicable
dbt never sells your personal information to third parties. Information is shared only when strictly necessary for operating the service or required to meet legal obligations.
4 Data Storage and Security
dbt uses industry-standard security measures to keep your information safe. All communication between you and our servers is encrypted through SSL encryption technology. Sensitive data such as passwords is stored as encrypted hashes — no employee or system can read it directly.
4.1 — Retention Period
Information is retained for as long as your account is active and, after that, for a specified period as required by law. Transaction-related information is kept for a defined period in accordance with financial regulations.
4.2 — Technical Security Measures
- All data transfers secured with 256-bit SSL encryption
- Regular security audits and vulnerability testing
- Restricted access controls — only authorised staff can access sensitive information
- Two-step verification (OTP) option for account security
- Automated monitoring system to detect suspicious activity
5 Data Disclosure and Third Parties
dbt may share your information with third parties only in the following limited circumstances:
5.1 — Service Provider Partners
Necessary transaction information is shared with bKash, Nagad, and Rocket for payment processing. For game operations, only technical connection data — not your personal identity — is shared with game providers such as Pragmatic Play, Evolution, JILI, and PG Soft.
5.2 — Legal Obligations
Required information may be provided to government authorities to comply with court orders, lawful requests from investigative authorities, or legal directives related to anti-money laundering.
5.3 — Business Transfer
If any part or all of dbt's business is transferred, user information may also be transferred. In that case, the new operator will be bound to maintain standards equivalent to this privacy policy.
6 Cookies and Tracking Technology
Cookies and similar technologies are used on the dbt platform to improve your experience and to run the service properly.
6.1 — Essential Cookies
These cookies are necessary for maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the platform from working correctly.
6.2 — Analytical Cookies
These cookies are used to understand how users are using the platform, which helps improve service quality. This information is analysed in aggregated and anonymous form.
6.3 — Cookie Control
You have the option to accept or reject cookies through your browser settings. However, please note that disabling essential cookies may prevent you from using some features of the platform.
7 Your Rights
As a dbt user, you have the following rights over your own information:
- Right to Access: You may request details of the information stored in your account at any time.
- Right to Correction: If your profile contains incorrect or outdated information, you may have it corrected.
- Right to Deletion: Subject to meeting certain conditions, you may request that your account and information be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
- Right to Object: You have the option to opt out of marketing-related communications.
To exercise these rights or if you have any questions, please contact our support team. We respond to all requests within a reasonable time. However, some information may not be possible to delete if required by legal obligations or fraud investigations.
8 Responsible Gaming and Data
As part of dbt's commitment to responsible gaming, we monitor user betting patterns. If signs of problematic behaviour are observed in a user's playing habits, we may take active steps for their own protection.
Information collected for Self-Exclusion or limit-setting is used solely for the user's protection and is not shared with any third party. These services apply to users aged 21 and above.
9 Policy Changes
dbt reserves the right to update this privacy policy as needed. If any significant changes are made, we will publish a notice on the platform and, where applicable, inform you via your registered email or mobile.
Continuing to use the platform after changes means you have accepted the updated policy. If you object to any change, you may request that your account be closed.
For any questions, comments, or complaints about this policy, please visit our FAQ section — where you will find answers to common questions — or contact our support team directly.
10 Contact and Complaints
If you have any questions about this privacy policy, requests to access information, or any complaints, please contact us through the following: