dbt Responsible Gaming
Betting is a form of entertainment — and to keep it that way, dbt provides specific tools and guidelines. Keep yourself and the people around you safe.
Why is safe betting important?
dbt believes that online betting and casino gaming is enjoyable only when played within limits and by personal choice. Most players treat betting as a leisure activity and stay within a set budget. However, some people may lose control at times — this is not a weakness, but a situation that requires support and the right tools.
On this page you will find the tools and information that will help you play responsibly. Our Terms and Conditions include detailed responsible gaming obligations that apply to every user. By creating an account on the dbt platform, you are agreeing to those terms.
Remember, betting should never be treated as an alternative source of income. It is entertainment — and like any entertainment, it should have a fixed budget. If you have general questions about dbt or need assistance, you will find many answers on our FAQ page.
Tools to control your play
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it will not be possible to add more funds within that period.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a given period. Once that limit is reached, your account will automatically stop the session.
Session Time Limit
Set a maximum duration for how long you play in one sitting. A warning message will appear before you are logged out when the time is up.
Cool-Off Break
If you want to step away from betting for a while, choose a cool-off period from 24 hours to 30 days. During this time you can still log in to your account, but placing bets or making deposits will not be allowed.
Self-Exclusion
If you want to close your account entirely for a longer period, submit a self-exclusion request. This can apply for any duration from 6 months to permanent — reactivation is not possible during this time.
Reality Check
At regular intervals, a message will appear on screen showing your session time and win/loss information — a useful way to stay aware.
Submit a Self-Exclusion Request
If you feel you need some distance, fill in the form below or contact our 24/7 live chat directly.
Recognise the signs of a problem
If any of the following signs appear in yourself or someone you know, it is time to seek support.
- Feeling the urge to bet more after a loss to try to recover what was lost.
- Cutting back on essential expenses (food, rent, family) to fund betting.
- Hiding your gambling from family or the people close to you.
- Repeatedly trying to stop betting but being unable to — not being able to break the cycle.
- Borrowing money or thinking about selling assets to fund betting.
- Feeling irritable, restless or anxious when not playing.
- Prioritising betting over work, studies or family responsibilities.
dbt's Commitment
On our About Us page you can see how dbt works to operate as a responsible platform. The safety of every user is our highest priority.
Where to find support?
dbt Live Chat
For the fastest assistance, use dbt's 24/7 live chat. Our team is always available in both Bengali and English. You can submit any self-exclusion or limit-setting request here.
Email Support
Alongside live chat, you can also reach us at our support email. If you mention "Responsible Gaming" in the subject line, your message will be given priority. You can find the email address in the support section of the site.
Family and Close Ones
If you feel something is wrong, talk to a trusted family member or friend. Support from someone close often opens the door to professional help and makes recovery easier.
Professional Counselling
Seeking help from a psychiatrist or addiction counsellor is not a sign of weakness — it is a conscious decision. Mental health services are available through both government and private providers in Bangladesh.
Protection of Minors
Anyone under 21 cannot open an account at dbt. Parents can use parental control software on their devices to limit minors' access.
Taking a Break
Take a break at any time, for any reason. Beyond setting a cool-off or self-exclusion, going for a walk, spending time with family, or doing any other activity during a session break is very beneficial.
Tips for healthy play
Enjoying betting requires following a few simple rules. First, only play with an amount of money that, if lost, will have no impact on your daily life. Set a budget and time limit for each session in advance and stick to them.
Remember, the outcome of betting is always uncertain — there is no guarantee of winning. Trying to "chase losses" after a defeat is a common but harmful tendency. Avoid placing bets when emotional, under the influence of alcohol, or when tired.
To learn how we use your data and how your privacy is protected, please read our Privacy Policy. If dbt's system detects an unusual gaming pattern, the relevant user is proactively contacted.
- Play for entertainment only, not in hope of earning money.
- Set a budget and time limit before each session.
- When you reach your set limit, stop playing.
- Ask yourself from time to time — am I still enjoying this?
- Keep a balance between betting and other leisure activities.
- Never bet with borrowed money or from savings you need.