dbt FAQ — Support, Mobile, Deposits and Cricket Betting
Find direct and detailed answers to the most frequently asked questions by dbt users — in plain, straightforward English.
Support
Mobile
Deposits
BPL and Cricket
This page covers more than twenty questions and answers across four main topics on dbt: how to contact customer support, tips for using the site on mobile, the rules for depositing via bKash, Nagad and Rocket, and betting on BPL and international cricket matches. If you are new to dbt Casino or have any issues with dbt Login, you will find answers here. Every answer is written based on reliable dbt information.
Table of Contents
Help Centre
Support Questions
Before contacting support, have your account username, registered mobile number and a description of the issue ready. If the problem is related to a deposit or withdrawal, also keep the transaction date, amount and mobile banking reference number at hand. Having a screenshot makes it easier to resolve the issue faster.
dbt customer support is available seven days a week, twenty-four hours a day. Whether it is day or night, Eid holidays or regular days — help is available any time you run into a problem. The support team is also ready during busy periods like BPL or T20 matches.
dbt offers support through two channels: 24/7 live chat and email. Live chat gets you a fast response and is the best option for urgent issues. For email, write out the details and the support team will review and respond. Phone and SMS support are not available.
Yes. dbt support can assist in both Bengali and English. The support team communicates comfortably in Bengali, keeping Bangladeshi users in mind. So there is no language barrier when explaining a problem.
Write to dbt's support email with a clear subject line, including your account details and a description of the issue. Response times for email support may vary, but for urgent matters live chat provides the fastest resolution. Email is better suited for general questions or sending documents.
Yes. If your account is suspended or locked, contact dbt's live chat directly. The support team will verify the reason and let you know the next steps. In most cases the issue gets resolved if you follow the terms and conditions and your account information is correct.
Mobile Gaming
Mobile Use
If the site is loading slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data and select Cached images and files and Cookies. Then reload the site. If the problem persists, try switching between Wi-Fi and mobile data.
On Android, open the dbt site in Chrome, tap the three-dot menu at the top and select "Add to Home screen". On iPhone, tap the Share button in Safari and choose "Add to Home Screen". This creates an icon just like an app, so you do not have to open the browser each time.
Yes. dbt's slots and live casino sections work fully in a mobile browser — no separate app needed. The site is mobile-responsive, so buttons are touch-friendly and the layout adjusts to your screen size. For the best experience, use an updated version of Chrome or Safari.
dbt works on both Android and iOS. Alongside the browser-based site, an Android APK and an iOS app are also available through official channels. The site generally runs well on older Android or iOS devices too.
In most games, if the connection drops, the round result is saved on the server side. When you reconnect, the game resumes from where it left off or shows the result. If you notice a problem, send a screenshot to dbt live chat — the support team can check the round log and assist.
Yes. You can use all features — deposits, withdrawals, slots, live casino and cricket betting — by opening the dbt site in a browser. Installing the dbt APK gives you the added benefit of notifications and offline launch, but it is not required.
Payments
Deposit Questions
The minimum deposit on dbt is ৳500 — the same across all payment methods. Whether you use bKash, Nagad or Rocket, you need to deposit at least ৳500. There is also an opportunity to receive a 200% bonus on your first deposit, up to a maximum of ৳10,000.
At dbt, deposits can be made through three mobile banking services: bKash, Nagad, and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. These three are the most popular mobile payment services in Bangladesh, making deposits easy and fast.
Log in to your dbt account, go to the deposit option, and select Nagad. Send money to the designated number using the Nagad app or by dialing *167#. Save the transaction reference number — you will need it if you contact support with any issue.
Deposits are usually credited to your account within a few minutes. If it has not arrived after 15–20 minutes, check your mobile banking SMS to confirm whether the payment was successful. If it was successful, send the transaction reference and screenshot to dbt live chat; the support team will investigate and resolve it.
The minimum withdrawal amount from dbt is ৳1,000. You can withdraw via bKash, Nagad, or Rocket. Processing a request generally takes 30 minutes to 3 hours. It may take a little longer during busy periods.
The wagering requirement for dbt's 200% welcome bonus is 25 times the bonus amount. For example: on a ৳1,000 deposit you receive a ৳2,000 bonus — your balance will be ৳3,000. To withdraw, you must complete ৳2,000 × 25 = ৳50,000 in wagers.
Sports Betting
BPL & International Matches
Yes. dbt's cricket betting section offers in-play or live betting on BPL and other major tournament matches. Odds change after every over, wicket, or run during the match — you can place bets on these changing odds.
Yes, you can place accumulator or multi bets at dbt. For example: if you bet on three separate matches at odds of 1.50, 1.60, and 1.90, the combined odds will be 1.50 × 1.60 × 1.90 = 4.56. A ৳100 bet returns ৳456 — however, all three selections must win; if one loses, the entire bet is lost.
If a match is abandoned due to rain or any other reason and declared No Result, the bettor's stake is generally refunded. Settlement will follow dbt's specific rules. It is advisable to read the cricket settlement policy in the terms and conditions before betting.
With decimal odds, multiply your stake by the odds to get the total return. For example: Team A's odds to win are 2.10, Team B's are 1.75. A ৳1,000 bet on Team B returns ৳1,750 (৳750 profit). If Team A wins, you lose ৳1,000. The stake is included in the return.
On dbt's cricket betting page, various popular markets are available for T20 and BPL matches, including match winner, first innings score, top batsman, and next wicket method. Live betting also includes over-by-over markets.
Yes. Betting on Bangladesh team matches in ICC tournaments or the T20 World Cup is available at dbt. First deposit ৳500 or more via bKash, Nagad, or Rocket, then go to the cricket section and choose your preferred match and market. All deposit methods offer the same features.
Direct Support
Have more questions?
If you cannot find an answer on this FAQ page, dbt's support team is always available. Contact us in Bengali or English — any time of day or night.
24/7 Live Chat
Click the chat button on any page of the site for immediate assistance. Responses are usually given within a few minutes.
Email Support
Use email to send detailed issues, documents, or screenshots. The support team will review and respond. Email address: [email protected]
You can find more information about setting limits and safe betting on the Responsible Gaming page. All services are for users aged 21+.